What are our rights as property owners?
Question from Michelle Wallace updated on 13th July 2009:
Our expert Jeff Montgomery responded:

The Residential Tenancies Act only applies to the relationship between a tenant and landlord. It does not cover the relationship between a property owner and property manager. I recommend you seek independent legal advice from your local community law centre.
Tenants are liable for damage caused carelessly or intentionally by them or their invited guests, and for ensuring the premises are left reasonably clean and tidy at the end of the tenancy. If the costs you are seeking relate to damage that occurred during the tenancy, and you wanted to pursue the matter against the tenant, you could also apply to the Tenancy Tribunal.
To discuss your situation further, or for advice and information about applying to the Tenancy Tribunal, you can contact the Department of Building and Housing on 0800 TENANCY (0800 836 262).
The Department of Building and Housing provides information and guidance on building law and compliance, services including weathertight homes, and advice for tenants and landlords.